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If you can't find the answer to your question here then please email [email protected] and our team will be happy to assist.

Topics on this FAQ page:

​​​Terms of use

What are your terms of use?

Access to Radiopaedia courses, lectures and virtual conferences is covered by the Radiopaedia Terms of Use. Additionally, the following terms are important to remember: 

  • Your access is just for you. Do not share your login details with anyone. 

  • We do not allow offline download of videos. 

  • Your access is predicated upon your correct region/country of residence. 

If we believe any of the general terms, or the specific ones above, have been violated, we reserve the right to remove access to one or all courses from your account. 

Course Access

How many times can I watch a course?

You can watch and access the course content as often as you like during your access period. The access is however only for your personal use and should not be shared with others. 

Can I watch a course on a mobile device? 

Yes. All our courses are designed for mobile and desktop.

Can I watch a course on more than one device?

Yes, you can watch on all of your devices. Just be aware that access is for your personal use only and should not be shared with others.

Can I download the videos to watch offline?

No. The videos can only be watched online when logged in. Any download or copying of our course videos is strictly prohibited.

Can more than one person watch the course I bought?

No. Course access is intended for your personal use only. Any use beyond this would be in breach of our terms and would require express permission from Radiopedia Events Pty Ltd.

I bought a single course. Can I now change to an all-access pass?

Some courses come with an inbuilt option to upgrade to an all-access pass within 30 days of purchase. If such an offer is not available to you, then you can try contacting our team via [email protected] for assistance.

Will my course access automatically renew?

No. All our courses expire without you needing to cancel and do not auto-renew. We will never charge you for a course automatically. Voluntary renewal options may be available to you after your access expires. 

Is it possible to trial a course?

We have 10-day free trials available on a selection of our courses (see below). We also have a free featured video page where some of our lectures are shown throughout the year and other free stuff.

If you are looking for large group access to a course then you can contact us via [email protected] to arrange for a discounted quote and possible trial depending on your situation. 

All-Access Pass

Is an all-access pass one payment for access to all courses?

Yes, that is exactly what it is. You pay a single 12 month price and you can then register for any course, lecture collection and our annual virtual conference for free during that period.

For the virtual conference, your pass expiry date must extend at least 30 days after the conference begins otherwise you will be required to renew your pass prior to accessing the conference. 

How do I use my all-access pass?

When your all-access pass is active, you can visit any individual course or lecture collection directly and click the CHECK ACCESS button within the all-access pass box to register for free.

You can also register quickly for a course by visiting the online courses page and lecture collections page and clicking the REGISTER FOR FREE buttons.

Can I use my all-access pass on new courses?

Yes. You will be able to register for any new online course that is released while your All-Access Pass is active. 

Can I use my all-access pass to register for the annual virtual conference?

Yes. Your pass must however extend for at least 30 days after the conference begins otherwise you will be required to renew prior to attending. This is to prevent people being able to attend two consecutive annual virtual conferences with a single 12 month pass. It keeps it fair for everyone.

If I buy an All-Access Pass after the annual virtual conference dates, can I still view the conference videos?

No, not entirely. You can only register for the conference before or during the event. After the event you will not be able to register, however many of the conference lectures will be added to our lecture collection towards the end of the year. 

Does my All-Access pass come with ad-free browsing?

All paid All-Access Passes come with ad-free browsing across the entire website. This applies to all third party ads however you may still see our Radiopaedia notification banners promoting new course releases, our annual conference and our supporter drive. At present, free country passes do not include ad-free browsing.

Will my all-access pass automatically renew? 

No. Currently the All-Access Pass expires without you needing to cancel and does not auto-renew. Optional discount renewal will be available to you from 30 days prior to your pass expiry and for 10 days after expiry. We'll contact you to let you know when your expiry is coming up.

Can I renew my all-access pass before it expires? 

Yes, you can renew from 30 days prior to it expiring. We'll contact you when your pass is about to expire and offer you a renewal discount. 

Can I buy an all-access pass for less than 12 months?

No. We only offer 12 month passes or longer passes for some large groups. Access for less than 12 months is not possible.

Does supporter status come with an all-access pass?

No. Supporter status has some perks but does not come with course access. Gold and radium supporters are however eligible to use the concession pricing when purchasing an all-access pass.

Is it possible to trial an All-Access Pass?

We do not offer free trials of the All-Access Pass, however we have 10-day free trials available on the following courses:

If you are looking to gain access for a large group then you can contact us via [email protected] to arrange other trials depending on your situation. 

Virtual Conference

When can I watch the 2024 conference lectures?

On-demand lectures for each day of the conference will be released at UTC 0:00 on the corresponding date for that day (July 22-26) and will remain available for 30 days after the conclusion of the conference, or for 90 days if you are an all-access pass holder. Simply click the DAY 1, DAY 2 etc. buttons on the main conference page to see the on-demand lectures. 

For example, all Day 1 lectures will be available after UTC 00:00 on Monday 22 July 2024. Depending on where you live, this may mean that the lectures become available during the afternoon and evening of the day before. This will be the case for attendees in the Americas. 

What time are the lectures? Will they suit my time zone?

All lectures are available on-demand and therefore you do not need to worry about timezones. You can play them at whatever time of day you like. 

The live-stream page will show the same lectures that are available on-demand but will allow delegates to watch together and to chat. The live-stream schedule will have sessions starting every 4 hours for the whole 5-day event, so that no matter where you are in the world, you will be able to watch some live sessions. 

Can I watch both the advanced and general lectures?

Yes. All delegates can watch any on-demand lecture or live session irrespective of whether it is advanced or general. We simply indicate general content for your convenience.  In our experience, the majority of delegates tend to watch a mixture of advanced and general content. 

Is there a deadline for conference registration?

Yes. You will not be able to register for the conference after Friday 26 July 2024, even if you have an all-access pass. All attendees must register by Friday 26 July 2024 (Day 5 of the conference). 

Do I still need to register for the conference if I have an All-Access Pass or Free Access Pass?

Yes. You need to actively register for the conference by clicking the CHECK ACCESS button on the conference page or the REGISTER FOR FREE button on the All-Access Pass page.

Will the conference lectures be added to the all-access pass afterwards?

Much of the Radiopaedia 2024 content will be added to the all-access pass library late in 2024, however, there is no guarantee that all content will make it. 

If I buy an All-Access Pass after the annual virtual conference dates, can I still view the conference videos?

No, not entirely. You can only register for the conference before or during the event. After the event you will not be able to register, however much of the conference content will be added to our enduring library towards the end of the year. 

Can I download the video lectures to watch offline?

No. The videos can only be watched online when logged in. Any download or copying of our conference videos is strictly prohibited.

I'm having playback issues, what can I do?

We use Vimeo and Castr players for our conference. Both recommend using the auto setting and if you continue having issues, close all other browser tabs and open the page in an incognito mode on Chrome. 

Do I have to watch on the day to get the certificate? 

No. You do not need to watch live or on the day of the event to get the certificate. You can watch the on-demand lectures at any time during your access period, which extends for 30 days after the event for conference-only delegates and 90 days for all-access pass holders. You will be able to attest to your extent of involvement in the learning activity and generate your certificate for download.  

Do I need to complete the review questions?

No, you do not need to complete the questions to receive a certificate. The review questions are provided to increase your learning. If you miss the review questions on the live sessions then you can access these directly from the on-demand version of the talk. 

I registered for conference-only, but can I now upgrade to an all-access pass?

Yes. For a limited time, when logged in you will be able to visit the upgrade section of the conference page to make an extra payment and unlock extended conference access and access to our complete online course library. 

Can I register just for one of the days?

No. Unfortunately, registration is only available for all 5 days. 

What do the different tiers mean? Does tier 1 give me more content?

The pricing tiers are based on your country and are designed to promote global affordability. No matter which tier you are in, you will still be able to access exactly the same conference content as other tiers.

Concession status & Country Tiers

Am I eligible for the all-access pass concession pricing?

Concession al-access pass pricing is open to non-doctors and trainee doctors, including registrars, residents and fellows. After purchase, you will be required to provide supportive evidence such as a student card or letter from your employer stating your current role. 

Consultant/Attending doctors are not eligible for concession status unless they are Radiopaedia Gold and Radium Supporters. If you are retired then you may wish to contact our team to get permission to use concession pricing.

What evidence do I need to supply for concession status?

After all-access pass purchase you will be required to provide supportive evidence such as a student card or letter from your employer stating your current role meets our concession eligibility criteria.

Are there any discounts for students, military or retirees?

Concession pricing for all-access pass is open to non-doctors and trainee doctors, including registrars, residents and fellows. Retirees should contact our team to get permission to use concession pricing. Military discounts are not available.

How do I check my country tier?

You can check your country tier here. Our tier 4 country list is based on the WHO Research4Life groups A and B. Tier 1, 2 and 3 are based on World Bank GNI data.

Are concession and country tier discounts available for single courses? 

No. Unfortunately we do not have the ability to offer concession and country tier discounts for individual courses.  We only offer these for our all-access passes and annual virtual conference. 

Certificates & CME

This is currently changing and will vary between those courses published before October 2023 and those published after. 

How do I receive my certificate? 

For courses published/revised after October 2023
You will be able to attest for your degree of involvement in the learning activity and generate a certificate which will be downloadable from your CME profile. Physicians will eligible to be awarded AMA PRA Category 1 Credits ™. 

For courses published before October 2023
You can download a PDF of your completion certificate for any eligible course by visiting the courses section of your profile page. Many courses also have a certificate download button within the course itself. Certificates can be downloaded even after your course access expires.

Can I change the name or country on my certificate? 

For courses published/revised after October 2023
You will need to confirm your name and qualification prior to attesting for your involvement in the learning activity and generating your certificate. You will not be able to change your name after this so be sure to update your details prior to attesting.  

For courses published before October 2023
If you visit your profile settings you can change your name and country. This will then update on your course certificates when you download them again.

Please be aware that you should only ever use your own legal name and country of residence, and that any unusual activity such as multiple name changes may result in your account being terminated.

How does CME and CPD work with courses?

Given the global nature of Radiopaedia, it is not possible for us to pre-accredit our courses with every professional medical society/organization around the world.

It is however likely that many of our courses will be eligible for online learning credits with professional societies (eg. Royal College of Radiologists, Royal Australian and New Zealand College of Radiologists) however if you want to be certain we recommend that you contact your accreditation organization directly.

For courses published/revised after October 2023
These learning activities will likely be eligible for AMA PRA Category 1 Credits ™.  This will be specified on the learning activity page. The Radiopaedia 2024 Virtual Conference has been approved for AMA PRA Category 1 CME Credits ™. 

Radiopaedia is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Radiopaedia's ACCME profile can be viewed here

Trouble Shooting

I’m trying to buy a course but my payment is failing.

Most often this happens when your bank declines the payment due to insufficient funds. Rarely the payment may be blocked by your bank for another reason and you may need to contact your bank. 

If you continue to experience issues, then you may wish to contact our team via [email protected] and we can try to arrange an alternative payment method although this is not always possible.

I purchased the wrong course. What can I do?

You should email [email protected] as soon as possible and let them know. They will then help to switch you to the intended course or issue you a refund if appropriate.

I bought a course but can’t find it on my account.

First check which email address you used for the purchase. If this does not match the email used for your Radiopaedia account, then you could change your account email address to that email in your settings.

Alternatively, if you wish to keep the existing email address you use for Radiopaedia, then email [email protected] and we can manually add the course for you. Please advise which address you used and/or the last 4 digits of your credit card in order to assist our staff. 

I bought a course but didn’t receive a confirmation email.

First, check your spam/junk folder in case it has gone there. If you still can't find it, then it may be that you used a different email to make the purchase or that you typed your email address incorrectly. If so, you will need to email our team via [email protected] so we can correctly apply the course to your account and manually send you a confirmation email.

I’m having trouble logging into my account. 

You may not have verified your email address. Search your inbox (or spam folder) to find the verification email.

You may have forgotten your password and may need to go through a password reset.

You may not actually have an account yet. If so, you can simply create a new account.

I’m having trouble verifying my email.

Sometimes the verification email may go to your spam/junk folder so be sure to check there.

It may be that you entered your email address incorrectly when creating your account. If so, you may need to restart the process of creating a new account.

I’m having trouble resetting my password. 

Sometime the password reset email will go to your spam/junk folder so make sure you take a look in there.

I’m getting poor video playback. 

We use Vimeo and Castr players for our conference. Both recommend using the auto setting and if you continue having issues, close all other browser tabs and open the page in an incognito mode on Chrome.  




 

Upcoming courses and events

Get notified of other courses

During 2024 Radiopaedia.org will be organising a number of additional courses both in Australia and around the world. If you would like to be notified of upcoming courses please fill in the form below.

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